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SwedenWarranty claim
1. Seller identification
Taste Of Asia s.r.o., registered office: ul. Nákupní 468/14, 736 01 Havířov, Company ID: 07451962, VAT number: CZ07451962, the company is entered in the Commercial Register kept by the Regional Court in Ostrava, Section C, File 75844 (hereinafter the “Seller”).
Seller contact details: e‑mail info@asianfoodshop.eu, tel. +420 553 038 926.
Operating address (dispatch, returns and complaints): Na Kopci 426/1b, 735 64 Havířov – Dolní Suchá.
This Complaints Procedure sets out the practical steps for asserting rights arising from defective performance. More detailed regulation of rights and obligations is set out in the Terms and Conditions (T&C) and in generally binding legal regulations.
2. Definitions
2.1. A consumer is a natural person who, when concluding and performing the contract, is not acting within the scope of their business activity or independent profession.
2.2. A business (entrepreneur) means a person within the meaning of Sections 420 and 421 of the Czech Civil Code.
3. What constitutes a defect and basic time limits
3.1. A defect is in particular a condition where the goods, upon delivery, do not correspond to the agreed properties, description or statutory requirements.
3.2. A consumer may notify a defect that becomes apparent within 2 years of taking delivery of the goods; this does not affect the consumer’s mandatory rights under the law of the state of their habitual residence.
3.3. For businesses, the procedure follows the T&C; in particular, there is a duty to inspect the goods upon delivery and to notify obvious defects without undue delay (typically no later than 3 business days after delivery).
4. How to make a complaint
4.1. We recommend submitting a complaint by e‑mail to info@asianfoodshop.eu. Please state in particular the order/invoice number, the item concerned, a description of the defect and your preferred method of resolution. To speed up processing, attach photographs (and, where appropriate, a video).
4.2. If needed to assess the complaint, we will ask you to send/hand over the goods to the operating address. Pack the goods securely for transport and enclose a brief description of the defect and the order identification.
4.3. We do not accept parcels sent cash on delivery (COD).
4.4. A complaint can also be submitted in person at the operating premises by prior arrangement.
5. Practical tips (do not limit your statutory rights)
5.1. Transport damage / missing items: we recommend dealing with this without undue delay and keeping photo documentation of the packaging and the shipping label so that damage can be claimed from the carrier.
5.2. Electronics / devices with memory: we recommend removing SD cards and, before handover/shipment, backing up and deleting personal data where the nature of the device allows.
5.3. Food products: we recommend attaching photos and data from the packaging (batch/LOT, best‑before/use‑by date). In some cases, photo documentation may be sufficient for assessment.
6. Acknowledgement and handling of complaints
6.1. We will issue an acknowledgement of receipt of a consumer complaint (typically by e‑mail) stating the date the complaint was made, the content of the complaint, the requested method of resolution, and contact details for informing you of the outcome.
6.2. A consumer complaint will be handled (including remedying the defect) and the consumer will be informed of the outcome no later than 30 days from the date the complaint is made, unless we agree with the consumer on a longer period.
6.3. For businesses, we handle complaints within a reasonable time depending on the nature of the defect and the availability of spare parts; the 30‑day consumer period does not apply to businesses.
6.4. Once the complaint is handled, we will issue the consumer with confirmation of the date and method of resolution, or written reasons for rejection.
7. Methods of resolving complaints
7.1. The method of resolving a complaint is governed by the T&C and legal regulations. It is usually resolved by repair or replacement where possible and proportionate.
7.2. If repair or replacement is not possible or proportionate, a right to a reasonable discount from the purchase price may arise, or (under the conditions set out by law) the right to withdraw from the contract.
7.3. Rights arising from defective performance do not arise in particular in the case of wear and tear corresponding to normal use or defects caused by improper use of the goods contrary to the instructions/guidelines.
8. Costs of shipping the goods under complaint
8.1. Consumer: the consumer typically sends the goods for complaint at their own expense unless we agree otherwise. If the complaint is accepted as justified, the consumer may request reimbursement of the lowest reasonably incurred costs of shipping the goods for the complaint; the request must be supported by proof of payment (e.g., posting receipt / carrier invoice).
8.2. Business: the costs associated with shipping the complained goods to the Seller are always borne by the business.
9. Complaint form
9.1. To speed up processing, we recommend using the complaint form published on the website. Using the form is not a condition for making a complaint.
Complaint Recording Protocol:
10. Out‑of‑court consumer dispute resolution (ADR)
10.1. The competent body for out‑of‑court consumer dispute resolution is the Czech Trade Inspection Authority (ČOI); details and contact information are set out in the T&C.
Effective from: 1 Jan 2026