Transport options

This document summarizes shipping options, indicative delivery times and practical steps for resolving shipment issues for orders delivered to EU Member States. The specific shipping methods available, the availability of pick‑up points/lockers and the shipping price are always shown in the cart during checkout.

In case of any discrepancy, the wording of the Terms and Conditions and mandatory legal provisions shall prevail.

1. Carriers and partner delivery

We ship parcels mainly via PPL and GLS. In individual countries, these carriers may use local partner carriers for so‑called “last‑mile” delivery (i.e., the final leg of delivery to the recipient).

• Example: in Slovakia, the local delivery partner may be, for example, Express One (depending on the carrier’s current set‑up).
• In other EU countries, the local partner may be a different carrier (e.g., DHL or others), depending on the destination address and the carrier’s internal rules.

The choice of the local partner and its operating conditions are fully within the carrier’s competence; the Seller usually cannot influence them.

2. Indicative delivery times

Delivery time is calculated from the moment the parcel is dispatched (handed over to the carrier). The stated times are indicative and may be extended, especially during holidays, peak carrier capacity, adverse weather or in remote regions.

• Slovakia: typically 2 business days.
• Other EU destinations: typically 2–6 business days.

A more precise estimated delivery date may be shown by the carrier in the shipment tracking.

3. Delivery methods (address / pick‑up points / lockers)

In the cart, you will see the delivery methods available for the selected country and address. Not all services are available in all EU countries.

• Delivery to an address (home/office delivery): usually available in most EU countries, subject to the carrier’s capabilities.
• Pick‑up points and lockers: availability depends on the country, region and the current capacity of the carrier’s network.

If pick‑up points/lockers are not available in a given country or location, the system will not offer them in the cart; alternatively, the carrier may automatically offer an alternative.

4. Shipping price

The shipping price is variable and is always displayed in the cart before checkout. The price may vary in particular depending on the destination country, the shipment’s weight/dimensions, the selected delivery method and any carrier surcharges.

5. Delivery restrictions (where we cannot deliver)

For operational and shipping reasons, we are not able to deliver to certain areas, especially islands and remote territories where carriers do not provide a standard service or where delivery would be disproportionately expensive.

• Malta and Cyprus.
• Islands and island territories of certain countries (e.g., Spain, Italy, the United Kingdom and, potentially, other countries) and other remote areas.
• Overseas territories and other territories, or addresses outside the carriers’ standard delivery network.

Current delivery availability is always verified based on the shipping options offered in the cart. The Buyer is obliged to provide a complete and correct delivery address and to choose a delivery method that is available for the specified address. Information on non‑deliverable areas is also provided in the cart. If the carrier nevertheless accepts the shipment and subsequently returns it as undeliverable for reasons attributable to the Buyer (e.g., a non‑deliverable area, an incomplete/incorrect address, refusal to accept delivery), the Buyer shall bear the costs associated with transport and further handling of the shipment in accordance with the Terms and Conditions (e.g., re‑delivery, return to sender, possible storage fees).

6. Re‑routing by the carrier

Carriers usually reserve the right to re‑route a parcel to a different pick‑up point/locker (e.g., due to capacity constraints at the original location, operational restrictions or route optimization).

• Such re‑routing is beyond the Seller’s control.
• After re‑routing, it may not be possible to re‑route the parcel back to the original location.
• Re‑routing does not in itself relieve the Buyer of the obligation to collect/accept the parcel (especially if it was delivered to an alternative location designated by the carrier).

7. What to do in case of delivery issues

The fastest solution is almost always to contact the local carrier that is actually delivering the parcel (contact details are usually available in tracking, in the SMS/e‑mail from the carrier or on the carrier’s website).

• Incomplete/incorrect address / delivery instructions / coordination with the driver: contact the local carrier directly (fastest).
• Re‑routing to a pick‑up point/locker: follow the carrier’s instructions in tracking.
• Damaged packaging or visible damage: accept the parcel with reservation (if the carrier allows it) and immediately take photo documentation (packaging + label + contents).
• Tracking is stuck, the parcel is lost or communication is non‑standard: contact the carrier first; if the issue cannot be resolved, contact us and provide the tracking number and a description of the situation.

Contact us mainly if the parcel shows signs of being lost, delivery has not progressed for an extended time according to tracking, or the carrier requires the sender’s assistance.

8. Reference to the Terms and Conditions

This document is for information purposes only. The rights and obligations of the parties, including the risk of damage, acceptance of the parcel, possible storage fees and other delivery conditions, are governed by the Terms and Conditions and applicable legal regulations.

Updated 01.01.2026

 According to the EU regulation, we are obliged to apply VAT to the goods in the amount of the country to which the goods will be delivered. Due to the change of the country of delivery, the total amount of the order may change. To correctly display the prices valid in your state, set the delivery state in the main banner, see the image.