Return policy
Cancel of the sales contract is part of the terms and conditions.
You can cancel sales contract only as the consumer buyer. if you are shopping as a business customer, this option is not relevant to you
Cancellation form for download:
Cancel the purchase contract by the consumer buyer
1/ The consumer purchaser is entitled to withdraw from the purchase contract in accordance with Section 1829 of the Civil Code within 14 days of receipt of the goods if the purchase contract was concluded by means of distance communication.
2/ If the consumer chooses to use this right consumer must send resign from the contract to the seller no later than the 14th day after the receipt of the goods. The buyer bears the costs associated with the return of the goods to the seller and the direct costs associated with the return of the goods if cannot be returned by normal postal route.
3/ The buyer may cancel the sales contract by the post to the address Taste Of Asia s.r.o. ul. Na Kopci 426/1b, 73564 Havířov- Dolní Suchá or by the seller's e-mail address, see the contacts.
4/ If the sales contract is canceled under Article 5.1 of the Terms and Conditions the contract is canceled from the very beginning. Goods must be returned to the seller within 14 calendars days from the date of cancellation contract to the address Taste Of Asia s.r.o. ul. Na Kopci 426/1b, 73564 Havířov- Dolní Suchá.
5/ Goods must be returned to the seller undamaged and unused and, if possible, in the original packaging. The buyer is liable to the seller only for the diminished value of the goods that have been incurred as a consequence of the handling of the goods other than the necessity to dispose of them in view of their nature and properties.
6/ If the sales contract is canceled under Article 5.1 of the Terms and Conditions of Sale, the Seller shall return to the Purchaser, within 14 days of the cancellation of the contract, all funds, including delivery costs, which he has accepted under the Contract in the same way but not before delivery of the returned Goods back to the address of Taste Of Asia s.r.o. ul. Na Kopci 426/1b, 73564 Havířov- Dolní Suchá (or before you prove that the returned goods have already been sent to us).
7/ The buyer will return the consumer the money otherwise than they were paid only if the consumer agrees with it and does not incur any additional costs.
8/ If the buyer opts for a different than the cheapest way of delivering the goods offered by the seller, the buyer returns the buyer the cost of delivering the goods corresponding to the cheapest way of delivering the goods.
Except in cases where withdrawal is expressly agreed, the consumer cannot cancel the contracts:
(a) the provision of services if they have been fulfilled with his prior express consent before the expiry of the withdrawal period and the trader has informed the consumer, before concluding the contract, that in that case he has no right to withdraw from the contract,
(b) the supply of goods or services the price of which depends on financial market disparities, irrespective of the will of the trader and which may occur during the withdrawal period,
(c) the supply of alcoholic beverages which may be supplied only after thirty days and whose price depends on financial market displacements independent of the entrepreneur's will,
(d) the supply of goods which has been adjusted, as the consumer wishes or for himself,
(e) the supply of perishable goods and goods which have been irreversibly mixed with other goods after delivery,
(f) repairs or maintenance carried out at a place designated by the consumer at his request; this does not apply in case of subsequent execution of non-requested repairs or delivery of spare parts other than those requested,
(g) the supply of goods in sealed packaging which the consumer has removed from the packaging and which cannot be returned for hygienic reasons,
(h) the supply of a sound or image recording or a computer program if it has broken its original packaging,
(i) the supply of newspapers, periodicals or magazines,
(j) accommodation, transport, boarding or leisure activities, provided that the contractor provides such services within a specified time,
(k) by public auction under the law governing public auctions, or
(l) the supply of digital content if it has not been delivered on a physical medium and has been supplied with the prior express consent of the consumer before the expiry of the withdrawal period and the trader has communicated to the consumer that in that case, he has no right to withdraw from the contract.
Buyer acknowledges that if the goods returned by the buyer are damaged, worn or partially consumed, the seller is entitled to the buyer's claim for damages to the buyer. The seller is entitled to indemnify one party against the buyer's claim for repayment of the purchase price.
Upon receipt of the goods by the buyer, the seller is entitled to withdraw from the purchase contract at any time. In such a case, the seller shall return the purchase price to the buyer without undue delay, by credit card to the buyer's account.
If a gift is provided to the buyer together with the goods, the gift agreement between the seller and the buyer is concluded with the condition that if the consumer withdraws from the purchase contract, the gift agreement will expire, and the buyer is obliged to return the goods to the seller provided gift.
A brief overview at the end
You can cancel the sales contract within 14 calendar days.
The 14-day deadline begins on the next calendar day after receipt of the goods.
If the deadline end on the weekend or holiday time, the last day of the deadline is taken the next following business day.
Cancellation from the sales contract must be sent to the supplier no later than the last day of the 14-day period.
Goods can be returned after agreement later.
Expanding or using goods does not invalidate the right to cancel contract without giving any reason. Exceptions include audio and video carriers.
Goods need not be returned in their original packaging, but the supplier is entitled to reimbursement of the costs associated with bringing the goods back to their original state.
It is also possible to return the goods used, but the supplier is entitled to reimbursement of the costs associated with bringing the goods back to their original condition. These costs can theoretically reach the full price of goods.
Wrap the returned goods well in order to avoid damage during transport.
Put the goods as far as possible in their original state, avoiding a possible reduction in the amount refunded on the costs incurred in bringing the goods back to their original state.
We will return the money for the goods not later than 14 days from the date of withdrawal, but not before returning the returned goods back to the address of Taste Of Asia s.r.o. ul. Na Kopci 426/1b, 73564 Havířov- Dolní Suchá (or before you prove that the returned goods have already been sent to us).
The cost of returning the goods is in the event of a cancellation within the 14-day period on the buyer's side.